Shipping policy
Shipping is FREE on all orders to customers within the lower 48 states only. Excludes express and foreign shipments. Orders shipping to Alaska, Puerto Rico, Hawaii and U.S. Virgin Islands will incur additional shipping charges by freight.
We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three to ten days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@cantstopkayaking.com
Accessories ship ground ups/fedex and kayaks ship via ground freight trucking. Boat and kayak orders cannot be cancelled once in transit.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery or do not sign or agree to accept the delivery. Do not dispose of the packaging or clean the product.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to info@cantstopkayaking.com, then visit our Returns Page and place your return claim online.